Returns & Refunds Policy
BAGANI Torino
This Returns & Refunds Policy applies to products purchased from BAGANI Torino.
Right of Withdrawal
In accordance with applicable consumer protection legislation, customers have the right to withdraw from their purchase within 14 days from the date the order is delivered, without having to provide a reason.
To exercise the right of withdrawal, please contact us by email at info@baganitorino.com, specifying your order number and the product you wish to return.
Return Conditions
Returned products must:
be unused and in their original condition;
show no signs of wear, damage or alteration;
be returned with the original packaging and any accessories included.
BAGANI Torino reserves the right to inspect the condition of the returned product before issuing a refund.
How to Return an Item
After receiving and accepting your return request, BAGANI Torino will provide you with the necessary instructions for returning the product.
Unless otherwise stated or required by applicable law, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and keeping proof of shipment until the refund process has been completed.
Refunds
Once the returned product has been received and inspected, BAGANI Torino will issue the applicable refund using the same payment method used for the original purchase, unless otherwise agreed.
The time required for the refund to appear may vary depending on the payment provider or financial institution.
Made-to-Order and Personalized Products
Products made to order or personalized according to the customer's specific requests may be excluded from the standard right of withdrawal where permitted by applicable law.
This exception does not affect the customer's legal rights in the case of defective or non-conforming products.
Defective or Non-Conforming Products
If a product arrives damaged, defective or does not correspond to the order, please contact BAGANI Torino promptly at info@baganitorino.com, including the order number and relevant information about the issue.
BAGANI Torino will review the request and provide an appropriate solution in accordance with applicable consumer protection legislation.
Contact
For questions regarding returns or refunds, please contact:
BAGANI Torino
Email: info@baganitorino.com